How to Fix: Verification Postcard Not Received #
You requested a verification postcard but haven’t received it after 14+ days.
Step-by-Step Solution #
Step 1: Wait the Full Period #
Google postcards can take up to 14 business days (about 3 weeks) to arrive. Be patient before requesting another.
Step 2: Verify Your Address is Correct #
- Check your business address in Google Business Profile
- Ensure it matches your actual mailing address exactly
- Fix any typos or missing suite/unit numbers
- Include apartment, suite, or unit numbers if applicable
Step 3: Check Your Mail Collection #
- Verify mail is being collected regularly
- Check with mailroom staff (if in a shared building)
- Ask neighbors if postcard was delivered to wrong address
- Check spam/junk mail pile
Step 4: Request a New Postcard #
After 14 business days:
- Sign in to Google Business Profile
- Click Get verified or Verify now
- Select Request another postcard
- Confirm your address is correct
- Submit the request
Step 5: Consider Alternative Verification #
If postcards continue to fail:
- Check if phone or email verification is available
- Some businesses qualify for instant verification
- Video verification may be offered for certain categories
- Contact Google Support for assistance
Official Resources #
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