How to Fix: Verification Failed or Stuck Pending #
Your verification status is stuck on “Pending” for 7+ days or failed without completion email.
Step-by-Step Solution #
Step 1: Check Verification Status #
- Sign in to Google Business Profile
- Look for verification status in dashboard
- Check your email (including spam) for messages from Google
Step 2: Wait the Required Time #
- Postcard verification: Up to 14 business days
- Phone/email verification: Usually instant to 24 hours
- Video verification: 3-5 business days for review
Step 3: Retry Verification from Dashboard #
If stuck beyond the expected timeframe:
- Go to your Business Profile dashboard
- Click the verification prompt
- Select Verify now or Retry verification
- Choose your verification method again
Step 4: Try a Different Verification Method #
If one method fails:
- Switch from postcard to phone (if available)
- Try email verification (if offered)
- Request video verification for some categories
Step 5: Contact Google Support #
If verification remains stuck:
- Click Support in your dashboard
- Select Verification issues
- Explain your situation and how long you’ve waited
- Provide screenshots of the stuck status
- Follow up if you don’t receive a response within 48 hours
Official Resources #
Need Professional Help? #
- Contact me directly → - I can escalate verification issues
- Ask my AI advisor → - Get instant guidance 24/7
- See all my services → - GMB optimization and management